Privacy Policy

At Overpowered.gg ("Overpowered", "we", "us", or "our"), your privacy is important to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you access or use our website, Platform, and gaming-related services, including Boosting, Coaching, Duo/Carry, Wins, Placements, Leveling, achievements, challenges, and similar services.

By accessing or using Overpowered.gg, you acknowledge that you have read and understood this Privacy Policy.

Overpowered.gg processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Brazilian General Data Protection Law (LGPD), and other similar privacy laws where applicable.

We may collect the following categories of personal data:

Basic Account Information

• Name;
• Email address;
• Username;
• Password or authentication credentials;
• Date of birth, where required;
• Country, region, language, and currency preferences.

Profile and Platform Information

• Account settings;
• Profile details;
• User role, such as Client or Booster;
• Order history;
• Support history;
• Internal Balance or Wallet-related records, where applicable;
• Ratings, reviews, and feedback.

Gaming Service Order Data

Depending on the selected service, we may collect data related to your Order, including:

• Game title;
• Server, region, or platform;
• Current Rank, desired Rank, match count, Wins, Placements, or similar service details;
• Selected service options and add-ons;
• Client instructions;
• Service progress;
• Order status;
• Proof of completion, such as screenshots, match history, logs, or stats;
• Communication between Clients, Boosters, and support.

Booster, Coach, and Service Provider Data

If you apply for or act as a Booster, Coach, or Service Provider, we may collect:

• Application information;
• Experience, game roles, Ranks, regions, and availability;
• Profile information;
• Performance data;
• Ratings and internal quality metrics;
• Service history;
• Payout information;
• Verification or KYC information, where required;
• Submitted screenshots, documents, or proof of performance.

Payment and Transaction Data

Payments are processed by third-party payment providers. We do not store full credit card numbers or complete payment credentials.

We may store limited transaction metadata, including:

• Order ID;
• Payment amount;
• Currency;
• Payment method type;
• Payment status;
• Processor transaction ID;
• Invoice, receipt, refund, dispute, or chargeback records;
• Fraud prevention and risk review information.

Communications

We may collect and store communications related to the Platform, including:

• Messages sent through the Platform;
• Support tickets;
• Emails;
• Order chat messages;
• Dispute communications;
• Feedback and review submissions.

Technical and Usage Data

We may automatically collect technical and usage data, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Session activity;
• Referral source;
• Approximate location based on IP address;
• Time spent on pages;
• Actions performed on the Platform;
• Error logs and diagnostic data.

Cookies and Tracking Data

We may collect data through cookies, pixels, local storage, and similar technologies. More details are provided in the "Cookies and Tracking Technologies" section below.

We use personal data for the following purposes:

• To create, verify, and manage user accounts;
• To provide and operate the Platform;
• To process, manage, and complete gaming service Orders;
• To connect Clients with independent Boosters, Coaches, or Service Providers;
• To process payments, refunds, disputes, and chargebacks;
• To manage internal balances, payouts, and transaction records;
• To provide customer support;
• To send transactional notifications, such as order confirmations, status updates, policy updates, and security alerts;
• To monitor service quality and Platform performance;
• To prevent fraud, abuse, unauthorized activity, and security incidents;
• To enforce our Terms of Use, Booster Terms, Client Terms, Refund & Dispute Policy, and other applicable policies;
• To comply with legal, tax, accounting, regulatory, and compliance obligations;
• To improve our website, services, user experience, and security;
• To conduct analytics, performance measurement, and business reporting;
• To send marketing communications where permitted by law or with your consent, where required.

We do not sell personal data. We do not share personal data with third parties for their own independent marketing purposes without consent.

Depending on your location and applicable law, we process personal data based on one or more of the following legal bases:

Contract Performance

We process data when necessary to provide the Platform, manage your account, process Orders, facilitate services, and fulfill our contractual obligations.

Legal Obligations

We process data when necessary to comply with tax, accounting, consumer protection, regulatory, anti-fraud, or other legal obligations.

Legitimate Interests

We process data based on our legitimate interests, including Platform security, fraud prevention, service improvement, dispute resolution, quality control, enforcement of policies, and business operations, provided that such interests are not overridden by your rights.

Consent

Where required by law, we may rely on your consent for certain activities, such as optional marketing communications or non-essential cookies.

Vital or Public Interest

In rare cases, we may process data where necessary to protect users, prevent harm, or comply with lawful requests from authorities.

Personal data may be accessed by:

• Our internal team, including authorized admin, support, compliance, security, and operations personnel;
• Independent Boosters, Coaches, or Service Providers only to the extent necessary to perform accepted services;
• Payment processors;
• Hosting and infrastructure providers;
• Fraud prevention, security, and risk management tools;
• Analytics and performance tools;
• Customer support and communication tools;
• Email and notification providers;
• Identity verification or compliance providers, where applicable;
• Legal, tax, accounting, or professional advisors;
• Authorities, courts, regulators, or law enforcement when required by applicable law.

Access to personal data is limited to what is necessary for each purpose.

Boosters, Coaches, and Service Providers are prohibited from storing, copying, sharing, selling, publishing, or misusing Client information. Client information may only be used strictly for the purpose of completing the assigned service through the Platform.

We use cookies and similar technologies to operate and improve the Platform.

Cookies may be used for:

Essential Cookies

Required for login, authentication, security, checkout, session management, and basic Platform functionality.

Preference Cookies

Used to remember settings such as language, currency, region, and display preferences.

Analytics and Performance Cookies

Used to understand how users interact with the Platform, measure performance, identify bugs, and improve user experience.

Security and Fraud Prevention Cookies

Used to detect suspicious activity, protect accounts, prevent abuse, and improve Platform security.

Advertising and Marketing Cookies

Where applicable, these may be used to measure advertising performance, personalize campaigns, and improve marketing effectiveness.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect Platform functionality. Where required by law, we will request consent before using non-essential cookies.

We may use third-party service providers to help operate the Platform, including providers for:

• Website hosting and infrastructure;
• Payment processing;
• Fraud prevention and security;
• Analytics and performance monitoring;
• Customer support;
• Email and transactional notifications;
• Identity verification and compliance;
• Cloud storage and database services;
• Advertising and marketing measurement, where applicable.

These providers may process personal data only as necessary to provide services to Overpowered.gg and are expected to protect such data in accordance with applicable laws and contractual obligations.

Overpowered.gg may process, store, or transfer personal data in countries other than your country of residence.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international data transfers, such as contractual protections, data processing agreements, standard contractual clauses, or other lawful transfer mechanisms.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of data and the reason it is processed.

We may retain data for purposes including:

• Account management;
• Order history and service records;
• Payment, refund, dispute, and chargeback handling;
• Fraud prevention and security;
• Legal, tax, accounting, and compliance obligations;
• Enforcement of our Terms and policies;
• Support history and user communications;
• Performance monitoring and quality control.

When data is no longer necessary, we will delete, anonymize, or securely archive it, unless longer retention is required or permitted by law.

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data;
• Request restriction of certain processing activities;
• Object to certain types of processing;
• Withdraw consent where processing is based on consent;
• Request data portability;
• Request information about how your data is processed;
• Opt out of certain marketing communications;
• File a complaint with a data protection authority.

To exercise your rights, please contact us at support@overpowered.gg.

We may need to verify your identity before responding to a request. We will respond within a reasonable timeframe and in accordance with applicable law.

Certain requests may be limited where we are required to retain data for legal, security, fraud prevention, accounting, dispute resolution, or contractual reasons.

We may send you marketing communications about promotions, services, updates, or offers where permitted by law.

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us.

Even if you opt out of marketing communications, we may still send you important transactional or service-related messages, such as order updates, payment confirmations, policy changes, security alerts, or support responses.

We take reasonable technical, organizational, and administrative measures to protect personal data.

These measures may include:

• SSL/TLS encryption for data transmission;
• Secure databases and restricted access controls;
• Authentication and authorization systems;
• Internal access limitations;
• Security monitoring;
• Fraud detection systems;
• Regular vulnerability reviews;
• Backup and recovery procedures;
• Confidentiality requirements for authorized personnel and service providers.

However, no website, platform, or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your password and account credentials.

If you believe your account or personal data has been compromised, please contact us immediately.

Some services may require limited access to a Client's game account or game-related information for the purpose of completing the requested service.

Where account access is required:

• Access must be used only for the requested service;
• Boosters must follow Platform rules and Client instructions;
• Boosters must not modify unrelated settings, misuse account information, or access unrelated personal data;
• Boosters must log out after completing the service;
• Security incidents must be reported immediately.

Clients are responsible for ensuring that any information provided is accurate and that they understand the risks associated with gaming services, as further described in the applicable Terms of Use.

Overpowered.gg is not intended for users under the age of 18.

We do not knowingly collect personal data from individuals under 18 years old.

If we become aware that a minor has provided personal data to us, we may delete the data and terminate the associated account.

If you believe that a minor has provided us with personal data, please contact us at support@overpowered.gg.

Some browsers may send "Do Not Track" signals. Because there is no consistent industry standard for responding to such signals, the Platform may not respond to them.

You can manage cookies and tracking preferences through your browser settings or, where available, through our cookie consent tools.

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users through the Platform, by email, or by other reasonable means.

The "Effective Date" at the top of this Privacy Policy indicates when the latest version became effective.

Continued use of the Platform after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

For privacy concerns, questions, or data requests, contact us at support@overpowered.gg.