Client Terms & Conditions

These Client Terms and Refund & Dispute Policy (“Client Terms”) govern the relationship between you (“Client”, “User”, or “Buyer”) and Overpowered.gg (“Overpowered”, “Platform”, “we”, “us”).

By creating an account, placing an order, or using any service on Overpowered.gg, you confirm that you have read, understood, and agreed to these Client Terms, the General Terms of Use, and all policies referenced herein.

Overpowered.gg operates as an independent digital marketplace intermediary and does not provide gaming services directly.

1. Scope of Services

Clients may purchase, through the Platform, services and digital goods offered by independent third parties, including but not limited to:

• Boosting and progression services
• Coaching, duo, and assisted gameplay
• Game accounts
• Game keys
• In-game currency or gold
• In-game items, skins, or cosmetic content

Availability may vary by game and region.

2. Marketplace Role & Risk Acknowledgment

• 2.1 Overpowered.gg acts solely as an intermediary platform connecting Clients with independent Boosters and Sellers.
• 2.2 Overpowered does not own, sell, resell, or directly provide any service or digital good listed on the Platform.
• 2.3 Clients acknowledge and accept that:
  • All services and goods are provided by third parties;
  • Use of such services may violate the rules, EULA, or ToS of certain games;
  • Overpowered is not responsible for bans, suspensions, resets, wipes, or penalties applied by game publishers.
• 2.4 Clients use the Platform at their own risk.

3. Orders, Delivery & Completion

3.1 Order Placement

An order is considered placed once:

• The Client selects a service or product;
• Payment is successfully completed;
• Required information (e.g., in-game details) is provided.

3.2 Delivery

Delivery is considered complete when:

• The agreed service result is achieved; or
• Access, credentials, keys, currency, or items are delivered as described.

3.3 Client Responsibility After Delivery

Upon delivery, Clients must:

• Verify the result immediately;
• Change any received passwords or credentials;
• Report any issue before using, modifying, or transferring the delivered service or product.

Failure to do so constitutes acceptance.

4. Refund Policy (Finality of Digital Sales)

4.1 No Right of Withdrawal

Due to the nature of digital services and digital goods, all sales are final once delivery begins or is completed.

By placing an order, the Client expressly waives any statutory right of withdrawal or cooling-off period, where permitted by law.

4.2 Eligible Refund Cases

Refunds may be considered only if:

• The service or product was not delivered; or
• The delivered result materially differs from the description; and
• The issue is reported immediately, before usage or modification.

4.3 Non-Refundable Cases

Refunds will not be granted for:

• Account bans, suspensions, resets, or penalties;
• Client playing on the account during a boost;
• Delays caused by incomplete or incorrect Client information;
• Change of mind;
• Misunderstanding of service scope;
• Game updates, patches, or balance changes;
• Services already completed or partially completed.

5. Dispute Resolution Process

5.1 Internal Resolution First

All disputes must be submitted through Overpowered’s official support channels.

Clients agree not to initiate chargebacks or external disputes before completing the internal process.

5.2 Evidence Review

Overpowered may request:

• Screenshots;
• Order logs;
• Chat history;
• Gameplay data or delivery proof.

Decisions are made based on available evidence.

5.3 Possible Outcomes

Dispute resolution may result in:

• Full refund;
• Partial refund;
• Order continuation;
• Release of funds to the Seller/Booster;
• Account sanctions for abuse.

Overpowered’s decision is final.

6. Chargeback & Abuse Policy

6.1 Initiating a chargeback on a completed or disputed order is considered abusive behavior.

6.2 Overpowered reserves the right to:

• Suspend or permanently ban Client accounts;
• Forfeit balances or bonuses;
• Share evidence with payment processors.

6.3 Clients remain liable for any fees, losses, or penalties caused by unjustified chargebacks.

7. Account Restrictions & Termination

Overpowered may suspend or terminate Client accounts for:

• Fraud or abuse;
• Chargeback attempts;
• Harassment or misconduct;
• Circumvention of the Platform;
• Repeated dispute abuse.

Any remaining balance may be withheld to cover fees, disputes, or damages.

8. Limitation of Liability

To the maximum extent permitted by law:

• Overpowered is not liable for indirect, incidental, or consequential damages;
• Liability is limited to the amount paid for the specific disputed order;
• Services are provided “as is” and “as available.”

9. Governing Law

These Client Terms are governed by the laws applicable to the Overpowered entity, without regard to conflict-of-law principles.

10. Acceptance

By using Overpowered.gg, the Client confirms acceptance of:

• These Client Terms;
• The General Terms of Use;
• All referenced policies.

If you do not agree, you must not use the Platform.